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 Policies and Procedures

 

Circulation

The A. M. Al-Refai Library services and facilities are extended to the following categories:

Faculty: Full-time and part-time faculty members.

Staff:
Administrative and academic support staff.

Students: Students who are currently enrolled in GUST.

Alumni: Members of the GUST Alumni Association.

Community Users: Users not affiliated with GUST may utilize Library services by obtaining a Library membership. To become a member, the applicant must fill out a form and submit it at the circulation desk along with a copy of their civil ID, two stamp size photos, and a nominal refundable deposit.

Loan Policy

Categories

Loan Period

Maximum Books

Faculty

1 month
10

Staff

1 month
10

Students

15 days
5

Alumni

15 days
3

Community Users

15 days
3

Library users are accountable for items borrowed on their ID card. Books required for teaching purposes may be borrowed by faculty as a departmental loan for one semester. This privilege is restricted to GUST faculty.

Returns and Fines

Books should be returned to the circulation desk on or before the due date. Failure to return books on time will result in a fine. An overdue book will automatically block a user from borrowing other Library items. The Library will send users two overdue notices. Failure to receive an overdue notice does not exempt a borrower from a fine.

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Fines and penalties

1. Overdue Fine

Students are charged a fine of 100 Fils per day, per book (up to a maximum of 15 days) unless the book is returned within the 3-day grace period.

2. Damaged or Lost Items
If a user loses an item, they will be charged the replacement cost of the item, a KD.10 processing fee and any overdue fines that apply.

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Reserve Materials

Faculty can place items on reserve (books and articles) in the Library. The reserve system allows limited materials to receive maximum use by students for a particular class.

  • Users must present their University ID cards at the circulation desk. One item per user may be checked out at one time.
  • Reserve materials are due two hours from the time of check-out. Items are available for overnight loan after 2:00 p.m. and must be returned the following day at 8:00 a.m.
  • Users have to return reserve items to the circulation desk. Items returned to any other location will not be counted as returned until they are back in reserve. Users are responsible for returning any reserve item they take to the copy center.
  • The heavy demand for items placed on Reserve requires a strict overdue policy. No one is exempt or excused from overdue fines.
  • Late return
      • 250 Fils per hour.   
  • Lost items
      • If a user loses an item, they will be charged the replacement cost of the item, a KD.10 processing fee and any overdue fines that apply.
  • The Library will consider a reserve item "LOST" if it is overdue for more than 15 working days.

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Audiovisual Circulation

  • Audiovisual materials may be checked-out to current GUST faculty, staff, and students.
  • The loan period is 5 days for faculty and 3 days for staff and students.
  • A maximum of 3 audiovisual items may be checked-out.
  • CDs and DVDs are for Library use only.
  • All audiovisual items must be returned in person to the Library circulation desk.
  • Overdue items are subject to a fine of KD 1 per day.
  • Lost Items
      • If a user loses an item, they will be charged the replacement cost of the item, a KD.10 processing fee and any overdue fines that apply.

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Non-Circulating Materials

Normally non-circulating materials cannot be taken out of the Library. However, in case of a pressing need, such materials may be checked out by a faculty member for a few hours or overnight.

Recalls and Renewals

  • Items on hold are checked-out on a "First Come, First Served" basis and cannot be recalled.
  • Renewals may be made in person at the circulation desk or online via the Library online catalog (Horizon Information Portal).
  • Items may be renewed up to two times online. After the second renewal, users must renew items in person at the Library's circulation desk.

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Purchase Request

To request the Library to purchase books, journals, databases, and audiovisual materials for its collection, users must search the Library online catalog to make sure that the item is not already available in the Library collection. If the item is not available, they must submit the appropriate purchase request form (available online for download) to the Library. Users will be notified by email when requested items are available for check-out.
Note: The decision whether or not to purchase an item is at the discretion of the Library administration.

Document Delivery & Inter-Library Loan (DD & ILL)

Faculty, staff, and students are eligible for Document Delivery and Interlibrary Loan services. Requests must be submitted to the Library using the document delivery request form (available online for download). Users may submit a maximum of 3 DD/ILL requests per month. Requests exceeding this limit will be returned to the user. The average processing time for a DD/ILL request is 3-7 days for journal articles and 5-10 days for books. Users will be notified by email when requested items are ready for pickup.

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Internet Use Policies

  • The Library computers are for users conducting course-related searches using databases subscribed by the Library or available through internet.
  • Use of a computer is limited to 30 minutes when others are waiting.
          The following are prohibited in the Library:
      • Using computers for personal emails, chatting, and social networking
      • Playing games
      • Attempting to make changes to computer settings or installing software
      • Downloading programs

  • The Library is not responsible for computer viruses or loss of data.
  • This facility and the equipment in the Library are provided to further the educational mission of GUST.

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Electronic Resources

Electronic resources made available by the Library to faculty, staff, students, and alumni are for research and related activities. Use must be in accordance with the Library policy. In addition, copyright law and contractual license agreements govern access.

Responsibilities of Library Users

  • Users must not abuse borrowing privileges by lending ID’s or borrowed items to others.
  • Users are held responsible for checked-out materials until they are returned to the Library.
  • Users must keep track of their checked-out Library materials and act immediately upon receiving recall or overdue notices.
  • Materials may be recalled to be put on reserve for classes or for use by another user.
  • Users are not allowed to check-out any new materials until overdue items are returned and fines paid.
  • Library resources are meant to be used by all users. Hence, proper care is strongly urged. It is forbidden to cut, tear, or deface (mark by pencil, pen, or highlighter) Library materials.

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Conduct

  • Food, drinks, and the use of mobile phones are not permitted in the Library.
  • The Library is a place for study and reflection, so talking is discouraged.
  • Reserving seats is not permitted.
  • Books and other articles left for any length of time on chairs and tables will be removed by Library staff.
  • The Library does not accept responsibility for the loss of any personal belongings.
  • Users may be requested to leave the Library if they are violating any Library rules and regulations.

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