About the Course


4 Days


Today's health care organizations need leaders who can respond to the challenge of delivering greater value through a combination of higher quality, lower cost, and broader access. Managing Health Care Delivery will help you innovate and build the capabilities to provide quality and compassionate care in a cost-effective and integrated manner—even in the face of rising expectations, shifting health policies, and constrained resources.

Who Should Attend

  • Clinical and nonclinical leaders with more than 10 years of experience in large established health care delivery organizations
  • Physician chiefs and subspecialty chiefs, nurse executives, and leaders from physician network organizations
  • Administrative executives and those in functions such as innovation, strategy, information technology, finance, and human capital

Key Benefits

  • This health care management program emphasizes opportunities for innovation and prepares you to improve medical and economic outcomes at a time when patient needs are becoming more complex, technology innovations are enabling and forcing delivery model reform, and payers are demanding cost control.
  • Throughout this course, you will develop approaches for dealing with these challenges by exploring breakthrough delivery models and practices; building capabilities in strategy, operations, finance, and leadership; and enhancing your ability to drive change, manage people, and improve patient care.

Program Content

Module 1: Design for Excellence—structuring to promote high and flexible performance

  • Strategy: Improving performance through learning and leadership; developing and evaluating health care delivery strategies.
  • Operational Design: Analyzing and designing effective operational models, teams, and delivery strategies; understanding the impact of operations, culture, and leadership on safety and errors.
  • Teamwork: Facilitating and managing physician-hospital relationships; building high-performing teams; developing a shared understanding of interpersonal dynamics and cognitive biases; creating a climate that promotes collective learning and collaborative problem-solving.
  • Leadership: Leading clinical organizations; assessing leaders' roles—mentoring, monitoring, directing, and inspiring; developing clinicians as managers and leaders.

Module 2 : Manage for Performance—key management tools and techniques

  • Financial Analysis: Exploring accounting terms and concepts through the self-paced Financial Analysis course provided by Harvard Business School Online; exploring balance sheets and cash flow analysis; understanding business through financial statements.
  • Finance and Accounting: Applying accounting controls and capital budgeting processes; assessing the financial health of a department or organization; managing financial and decision-making processes; designing meaningful incentive programs; writing a business plan.
  • Service Excellence: Discovering the key tenets of service excellence; building distinct and sustainable service strategies; designing operations that support a highly refined service model; identifying and addressing gaps in service execution.
  • Negotiation: Employing key elements of negotiation and strategic decision-making; crafting deals and handling complex negotiations; managing the tension between collectively creating value and individually claiming value.
  • Human Capital Management: Managing difficult personalities; facilitating team decision-making processes; developing and implementing incentives that drive results.
  • Lesson Application (Self-Paced and Live-Online): Exploring the issue you need to address, the situation and constraints you face, the approach (or options) you are considering; asking the questions you are still working to resolve; attending biweekly meetings with a small working group.

Module 3 : Innovate for Impact—culture and process to foster lasting change

  • Learning Organizations: Capturing innovation, applying lessons, and exploring effective ways of sharing knowledge across an organization; learning from past successes and failures; improving performance through learning and leadership.
  • Innovation: Developing a learning culture that rewards innovation and inspires appropriate risk taking; adapting successful models of entrepreneurship; identifying opportunities to pursue entrepreneurship.
  • Design Thinking: Creating new service concepts, prototyping, and developing processes for experimentation.
  • Data Analytics: Understanding basic elements of data analytics and artificial intelligence and their application to contexts in health care delivery.

Special features

This hands-on program includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.