Date posted
November 7, 2023

Head of Talent Management - Human Resources

Key Role

The Head of Talent Management (TM) needs to understand and identify an organization’s needs and work to create and implement an efficient talent acquisition strategy to improve recruitment and business performance. In addition, engage in processes and systems to recruit, select, retain, motivate, and develop staff in key talent roles for GUST. This role performs all generalist responsibilities for GUST managing employee relations issues and implementing TM processes.

Key Responsibilities

1. Drive rigorous governance of talent processes to enable clear insights through HR data and analytics and continually review recruitment processes to ensure they are fit for purpose and reflect the organization’s values.

2. Understand the current recruitment trends in the market to identify the impact on the business.

3. Develop and implement strategies to attract diverse candidates to all areas of the business.

4. With the Recruitment team, ensure new faculty participate in the faculty onboarding program.

5. Leverage best practices, processes, and tools developed with the team for the region.

6. Provide internal support for employee development plan creation, performance development plan objective setting and review, performance coaching, career planning, and other core people processes both for employees and supervisors.

7. Integrate learning and development strategy with talent management strategy to accelerate and direct talent development in key areas of need.

8. Lead and manage large-scale organizational design initiatives including needs analysis, initial communication, project planning, execution, evaluation, and post-review follow-up for sustainability and adaptation.

  • Conduct needs analysis for professional development and skills acquisition needs for staff, prioritize needs with client groups, explore internal and external options for addressing the highest priority needs, design internal development experiences and deploy them locally as appropriate, contract external solutions, manage communications regarding training opportunities, and assess the effectiveness of developmental activities. This includes management training and development.

9. Handle recruitment and selection, rewards and recognition, talent management and succession planning, performance management, and employee relations issues for staff and faculty

  • Drive assessments of current talent and capabilities, identify gaps and develop strategies to fill those gaps.
  • Deliver Learning and development framework programs that will enhance capability/skill levels and provide capable employees to progress in their careers.
  • Drive succession planning and talent identification and ensure business consistency and bench strength development.
  • Work with the Compensation & Benefits team and Finance Department to create manpower and training plans to address any gaps and exploit any surpluses.
  • Understand workforce planning and resource forecasting - monitor and report on staff turnover rates.
  • Develop and implement employee retention programs or strategies.
  • Manage a highly skilled team to assist with talent development and acquisition.
  • Plan regular employee performance reviews and feedback to the business.
  • Manage and deliver reports and data when required.
  • Develop and drive talent management programs that enhance people's potential and value.

10. Interfere in other duties based on the Manager’s request.


Bachelors’ degree in a relevant field; master’s degree is a plus.

Professional Certificates

SHRM SCP or CIPD is preferred.


At least 8-10 years' experience in recruitment, employee relations, and performance management, or related fields with growing supervisory responsibilities.

Job Specific Competencies

  • Strong talent management and people development programs.
  • Strategic thinker – can extrapolate from GUST plans the key talent issues and develop and deliver a plan to respond.
  • Microsoft Office Skills.
  • Management Skills.
  • Planning & and prioritization skills.
  • Innovative & Creative
  • Facilitation skills.
  • Project Management Skills
  • Develop and maintain highly effective relationships
  • Ability to be strategic and tactical when making decisions
  • Great interpersonal and motivational skills
  • Excellent communication skills (verbal and written)

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