Course Information
COURSE NAME
Insurance Claims Handling Process - IF4
TOPIC
Insurance
COURSE DURATION
5 Sessions
TOTAL HOURS
15 hours
FORMAT
In person
START DATES
8 February, 2026
KNOW YOUR TRAINERS
Abdullah Jawad, FCII
TRAINING VENUE
GUST
Overview
Overview
The Insurance Claims Handling Process – IF4 program at GUST Executive Education provides participants with a thorough understanding of the claims function within the insurance industry. The program covers the end-to-end claims process, from notification and investigation to settlement and dispute resolution, while emphasizing regulatory compliance and customer service. By completing this program, learners gain the knowledge and skills needed to manage claims effectively and are prepared for the official CII IF4 exam, with GUST recognized as an accredited provider by the Chartered Insurance Institute (CII).
TARGET AUDIENCE
This program is designed for insurance professionals working in claims departments, customer service roles, or related functions. It is particularly valuable for claims handlers, claims technicians, and adjusters who want to strengthen their technical knowledge and professionalism. It is also suitable for underwriters, brokers, and other insurance practitioners who wish to gain insight into the claims process and how it affects the overall insurance operation.
PROGRAM CONTENT
The program begins with an introduction to the principles of insurance claims, explaining the importance of claims management and its role in maintaining trust and profitability. Participants then study the claims process, including claim notification, validation, investigation, and assessment.
The course continues with a focus on claims handling for different classes of insurance, such as property, motor, liability, and health, highlighting the variations in procedures and challenges. Learners also explore regulatory and legal aspects of claims, including compliance, fraud prevention, and dispute resolution mechanisms.
The program then addresses customer service in claims management, emphasizing communication, empathy, and professionalism in dealing with policyholders. It concludes with CII IF4 exam preparation, offering practice questions, exam strategies, and real-world case studies to help participants apply their knowledge effectively.
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