GUST Student Success Center

The Student Success Center is a University-wide program which provides services and support to all undergraduate students. Its mission is to ensure the success of students attending the Gulf University for Science and Technology. Its services include Tutoring, Learning Assistance, Academic Advising, Social Counseling, Tracking and Monitoring of student academic progress, Study Skills Seminars, Academic Workshops and other related academic enhancements. The SSC achieves its mission through the commitment and dedicated work of a team of Specialists, Counselors, Academic Advisors, and tutors. The Director of the Student Success Center, under the supervision of the VP for Academic Services, with the entire SSC team and the GUST University community work together to ensure that all students are offered the required services needed for a successful university experience at GUST.

Services offered by the Student Success Center at GUST:

Academic Advising

Individual and group Academic Advising is available through the SSC for undergraduate students who have not declared a major. Specialists assist students with educational planning, course selection, and other related academic requirements.

Peer Academic Advising Program

Peer Academic Advisors are honor students who serve as peer advisors under the supervision of specialist academic advisors to provide academic advisement and serve as mentors for freshmen students.

Retention Services

Retention Program

The Retention Program is designed for students at academic risk and in need of individual personalized one-to-one academic guidance. The Retention Specialist and Retention Coordinators work with students who are experiencing difficulty in their classes at GUST. An Early Warning Program is created for Faculty members to refer students to the center for assistance and early intervention. Individual Educational Plans are created for students at risk and specialized support services are provided to students who have been placed on academic probation. The goal of this program is to ensure student success throughout their academic

Learning Services:

Peer Tutoring

Individual and group tutoring is available at the Student Success study center for all undergraduate students in variety of subjects, ranging from Mathematics to English to more Core related subjects. Peer Tutors are honor undergraduate students who are trained to assist their peers in achieving academic success under the supervision and mentorship of the Learning Specialist.

SSC Workshops and Events

Various workshops are offered throughout the year on topics relating to study skills and healthy lifestyles. Each year the Student Success Center also coordinates a Major’s Fair giving students an opportunity to learn about majors offered at GUST, Awareness Campaigns about the centers services and other related academic events which allow students to network with members of the GUST community and gain academic knowledge of the services offered.

Personal Support:

Counseling Services

Personal counseling services are offered to all undergraduate students by professional and certified counselors. Students encounter numerous obstacles during their university lives, such difficulties could be related to academics, domestic concerns and other social factors. The role of the counselor is to provide mentorship and guidance to students in need of social personal counseling. Healthy-living workshops will be offered in topics ranging from Stress Management to Coping Skills and more.

Disability Services

The Disability Services program is conducted by the Retention Specialist and monitored by the Student Success Center Director. This program offers help to students with documented disabilities. Students are evaluated by a specialist and services are provided on the basis of the presented need. The goal for this program is to provide accommodation services to students in need and to encourage their continued growth and progress at GUST.


Peer tutors provide individual and small group tutoring sessions in subjects the tutor has attained a grade of 3.00 or higher. Peer tutors integrate effective study and learning strategies to maximize the tutee’s potential for academic progress.

The purpose of tutoring is to increase and enhance mastery of concepts or applications of a specific course of study moreover, peer tutors should help other students and reinforce their own skills and understanding. Tutoring involves a real commitment to learning and scheduling. and offers reinforcement and support outside the traditional classroom setting for students who are having difficulty in understanding the course content.


· Commitment to the schedule set in advance.

· Tutor students in specific course material and integrate study and learning strategies to promote independent learning.

· Participate in peer tutors training

· Complete and submit the required forms on time.

· Provide support and assistance to all students as a walk-in basis

· Tutors may assist and guide tutees through their assignments, but tutors will not do the work for any tutee.

· Tutors must uphold the GUST Honor Code and respect tutee’s personal dignity and accept each individual without judgment.

Learning Outcomes:

· Leadership skills.

· Responsibility.

· Critical thinking skills.

· Decision making skills.

· Organizational skills.

· Importance of punctuality/attendance.

· Developmental skills.

Position Requirements:

· Cumulative GPA of 3.00 or above.

· Have completed a minimum of 60 units

· Be recommended by an institutional faculty member

· Student will tutor a subject that he/she has passed with “” or higher.

· Be able to work a minimum of 5 hours per week.

· Complete the required minimum ten-hour tutor training.

· Be able to work effectively as part of a team.

· Have no disciplinary action issues.

· Be able to quickly establish rapport with students.


A Student Worker (SW) is a person who is pursuing his studies but who also utilizes their spare time by working in a particular department at GUST in exchange for an hourly wage. These jobs keep in mind the academic schedule of the student and are more lenient than full time jobs. The student’s academics are the main priority overall.

Learning Outcomes:

· Leadership skills.

· Responsibility.

· Critical thinking skills.

· Decision making skills.

· Organizational skills.

· Importance of punctuality/attendance.

· Developmental skills

SW Responsibilities:

· To perform clerical or data entry tasks and files important documents accordingly.

· Make phone calls.

· Answer students’ queries.

· Cover the reception area and the front desk.

· Welcoming agent to all the students entering the center and guiding their needs.

· Update records in the department data base.

· Copy, file, sort and compile various information details.

· Expected to maintain work area clean and organized.

· Adhere to the code of confidentiality.

· Create publication as requested for the center.

· To be given further tasks as per instructed by the supervisor and the OSC Manager.

· Position Requirements:

· GPA 2.5 and above.

· Minimum of 30 credits.


The note-taking program is offered through Disability Services to students who have submitted the required documentations and been approved for note-taking based on their disability. The note-taker is responsible for attending all the classes throughout the semester for which he/she is hired. Furthermore, the note-taker is responsible for producing clear class notes in a format agreed with the special needs student. If the note-taker is ill or unable to attend a lecture, he/she must inform the Disability Services Coordinator beforehand.


· Attending classes on time.

· Taking good set of notes with details for the lectures attended.

· Organizing notes according to dates and chapters.

· Assisting students in any written in class activities.

· Disability Coordinators should be notified 24 hours earlier if the note taker cannot attend next lecture.

· Keeping all information of the disability student confidential.


· Write the date, course code, and chapter number.

· Start taking notes for the lecture.

· Make sure there are no spelling mistakes.

· Highlight important points with different colors.

· Write down all the examples mentioned by the instructor during lecture.

Learning Outcomes:

· Importance of punctuality/attendance.

· Organizational skills.

· Developmental skills.

· Responsibility.

· Confidentiality.

Position Requirements

· GPA of 2.50 or above.

· Minimum of 30 credit hours.

· Strong communication skills.

· Dynamic personality.


Counseling Center provides individual and group counseling to students facing various Psychological and emotional challenges affecting their performance. The students learn various life – skills to overcome their psychological distress and perform to their full potential. They are referred by HOD, Instructors, Coordinators and Parents. Self – referred students are also welcomed.

Individual as well as group counseling services are offered to all undergraduate students by professional and certified counselor. Students encounter numerous obstacles during their University lives, such difficulties could be related to academics, domestic concerns and other social factors. The role of the counselor is to help students overcome emotional or psychological distress, achieve their full academic and personal potential and develop life – long skills. The counseling is also offered to support staff & parents related to the students referred. Healthy-living workshops are offered on Mental Health issues, Stress Management and various effective life-skills.

The counselor

Dr. Fejer AlMajed is a doctor turned psychotherapist with a medical degree and clinical doctorate from the University of Aberdeen and University of Edinburgh. She has worked extensively in hospitals, polyclinics and private counselling agencies in both Scotland and Kuwait. She is also passionate about mental health community involvement and believes in the social impact of mental health awareness.


Counseling: Individual and Group

· Short-term counseling for such matters as: anxiety, depression, loneliness, identity confusion, stress management, time management, eating disorders, alcohol/drug use/abuse, relationship concerns, grief and loss, family stress, sexual orientation, college-related transition, developmental issues, and personal growth and development.

· Assistance for students who have been diagnosed with one or more long-term psychiatric conditions for referrals to off-campus resources, work on time-limited focused goals, and crisis.

· Crisis intervention.

· Assessment and referral community resources, particularly for students who’s presenting concerns are beyond Counseling Services’ scope of practice.

· Mental health consultation, education, and outreach programs for students, faculty, and staff.

· Consultation and information to students, staff, parents and management.

· Provision of skills and coping techniques which can be used throughout a student's academic and future career.

· Provide workshops for students & Staff on Mental health issues.


Scheduling an Appointment

• GUST undergraduate students may make appointments to see the counselor by going to the OSC / Counseling Center. Students are required to give a name, Student ID no., contact phone number, and contact e-mail address. Students and the counselor with whom the appointment is made will receive an immediate confirmation e-mail of the appointment once the process is completed.

• Generally, Counseling Center is open Sunday through Thursday from 8:00 AM to 3:00 PM from the arrival of students for the September semester until the end of Summer Semester. There are no scheduled walk-in hours. Appointments are recommended for all counseling sessions to be sure the counselor is available.

• The staff/faculty member will also contact the counseling area, send an email, or stop by the counselor’s office to provide further information. The staff/faculty member informs the counselor if the report is for information only, the student will self-report, or if the counselor needs to insist on a meeting with the student. The counselor may follow up with the faculty/staff member to report if the student came to a session, or if the faculty/staff member is not sure how to interact with the student.

• Contacting the Student: The counselor uses home and mobile phone numbers, GUST email system, and/or text messaging to set initial and follow up sessions with students who have been referred to counseling or who have requested the services. If the reporting person and/or the counselor feel that it is urgent for the counselor to meet with the student immediately, the counselor can go to the office of the reporting staff/faculty member to meet the student. Once the student is contacted, a meeting is set-up and documented with the Counselor.

• Each session is of 45-60 minutes and is pre-scheduled with the consent of the student, taking his /her academic schedule in account


Each session is of 45-60 minutes on weekly basis.


The diagnosis and therapy depends on the clinical observation, the information presented by the students/instructors/parents and formal assessments.

All standardized tests are used to assess the emotional and psychological problems. The assessment results are interpreted and explained to the students concerned.

· BDI : Beck Depression Inventory

· BAI: Beck Anxiety Inventory

· BHS: Beck Hopelessness Scale

· SCL-90 - Symptom Checklist 90-R

· Self -Evaluation : the Glazer - Stress control Life Style Questionnaire

· The Rosenberg Self- Esteem Scale

· SAD: Suicidal Assessment

· SCID-II for Axis II disorders

· CAS - Clinical Anger Scale

Progress Notes

Progress notes will be completed within 24 hours of services. Progress notes will include subjective and objective observations, assessment of need, therapeutic techniques used during the session, and a plan for future services. Progress notes do not include any personal information of the client. They hold the file no and session no.

Filling system

Documentation of Services and Clinical Files

• All counseling services provided to GUST undergraduate students is documented in student counseling files which are kept strictly confidential in the Counseling Center. All “hard copy” documentation of services and other confidential information is kept in filing cabinets in a safe place. No student files is removed from the premises, unless required by a court order or some other extraordinary circumstance.

• Students completes the New Client Information Sheet at the time of their first session each academic year.

• Students reads the Consent for Services form and if in agreement, signs and date the form at the time of their first session.(remove that)

• Progress notes will be completed within 24 hours of services. Progress notes will include subjective and objective observations, assessment of need, therapeutic techniques used during the session, and a plan for future services.

• Missed, canceled, or rescheduled appointments require a brief note by the counselor indicating what occurred. If a counselor sends a student a letter or e-mail relating to the appointment, a copy of the correspondence may substitute for the note documenting the missed, canceled, or rescheduled appointment.

• Documentation of emergency or other services provided after regular working hours (including any services or consultations accessed by means of the emergency cell phone) is completed as soon as practically possible, using the “Progress Note” form. The original form is kept in the student’s counseling file (if applicable).

• Documentation of any student’s permission to release confidential information is made using Counseling Center release form. The original is kept in the student’s counseling file.

• Copies of any correspondence (including e-mail messages) with or about clients is included in student counseling files.


Self Help is handling your own troublesome situations by exercising deliberate conscious control to improve the outcome of the situation. It is recognizing your own personal weaknesses and working to overcome those faults and improve yourself. Self-help primarily focuses on changing your own behavior, feelings, skills, cognition (thoughts), or unconscious processes. Self-help is the conscious reasoning part of your "self" changing other aspects of your internal self, your actions, and your situation. It is self-improvement by yourself.

Good Therapy is launched in 2007 as a comprehensive mental health resource dedicated to reducing harm in therapy and searchable directory of therapists who work collaboratively and non- pathologically with their clients.

Counseling Centers outside University

Soor Center: 22901677

The Soor Center provides therapy through 20+ qualified therapists. The therapists are an APA standards practice encompassing all ages and psychological/mental health issues provides individual, group, couple and family therapy. They provide extensive psych-educational testing

10th Floor, Al Munther Tower, Soor Street

Ph. no. 22901677

Kuwait Counseling Center:

Kuwait Counseling Center provides comprehensive assessments, therapy, and training services to children, adolescent, adults, couples, families, and groups; to resolve special needs, interpersonal, academic, nutritional, and/or stress of life problems.

Clover Center (Mazaya Building) Floor 14, 4th Ring Road, Block 1A, Street 1, Jabriya, (Next to Champion Club)

Tel: (+965) 2535.6444 Fax: (+965) 2535.6999 Email:

Social Development office

A government center provides comprehensive assessments & in English & Arabic, in various areas of Mental Health by Kuwaiti therapists. Their services are free of charge.

Tel: 22402409/7

Website :

The Psychological Medicine Center

Shuwaikh , Next to Sabah Hospital.

Tel no. 24803900


Center for Evaluation and Teaching ( CCET)

The Center for Teaching and Evaluation is a center for educational assessments and remedial programs. It runs morning and evening programs for Special Needs students.

Kuwait- Al Surra – Block 4, Street 14, P.O.Box: 5453 Safat 13055 Kuwait

Tel: +965 1832000. Fax: +965 25358914



Soor Center: 22901677

Kaizen Center: 25716706

Kuwait Counseling Center: 25356444

Social Development office : 22402409/7

The Psychological Medicine

Center for Evaluation and Teaching


Kuwait City, 6 May 2021: The Computer Science Department at GUST hosted the Kuwait Institute for Scientific Research’s (KISR) webinar titled “Technical Support for People with Disabilities”. Guest Speaker, Software Development Department Manager, Eng. Noura Alghurair, spoke about KISR’s achievements in projects that benefited people with disabilities but also of KISR’s long term goals with such projects.

The virtual webinar series, presented by the Computer Science Department at GUST, is a set of talks and seminars targeted at students and faculty members, in which representatives from local institutions and companies are invited to give a seminar talk about their research groups and business projects in the area of information, science, and technology. Recently the Computer Science Department held a webinar with Mr. Bashar Alostad of Zyda, an E-commerce platform. These webinars are the pillars of GUSTs culture of education beyond the classroom.

Alghurair's talk shed light on KISR's main achievements that are tailored to people with disabilities and the projects' teams that worked hard to develop several solutions to overcome the challenges that hinder the disabled. Among the projects included the 122 emergency mobile application for the disabled in collaboration with Ministry of Interior and the Arabic augmented and alternative communication application for iPads. KISR also developed and provided a braille printing facility for Kuwait Association for the Blind (KAB) and computer facilities for Kuwait special school as well as improving rehabilitation skills and working environment for the disabled in Kuwait. They also produce and provide braille daily newspapers for the KAB and are providing braille printing software for free to GCC countries, Libya, Lebanon and Morocco.

Eng. Noura Alghurair, Systems and Software Development Department Manager at KISR has 27 years of experience in the field. She is a Project Leader to many projects for the disabled in Kuwait, some of which received national and international awards. She is an active researcher in collaboration with government sectors and academic institutions.

Instructor of Computer Science, Dr. Noura Al-Jeri, said “This seminar was an excellent opportunity to expose the students and faculty members to the current scientific research trends in various fields of science and technology. In particular, the support that can be given by Computer Science graduates to Kuwait's handicaps community. This will also help our students to broad their knowledge on the recent projects and research achievements within KISR's teams and what potential career market is available for them after graduation. Hopefully this will open more opportunities for research collaborations between our faculty and the institution.”

KISR is one of the leading institutions in Kuwait that attracts researchers and scientists from various fields to a collaborative environment in order to produce timely and efficient solutions to current and future problems. KISR has been providing technical support for people with disabilities since 1985, which include several pioneering projects targeting different kind of disabilities such as: blindness, deafness, autism, motor ability, and learning disabilities.

GUST & AFAQ hold 3rd lecture in ‘Gad’ha W’Gdoud’ Series

Under the patronage of the Public Authority of the Disabled, the Gulf University for Science and Technology and AFAQ Educational Company launched the third lecture in its ‘Gadha W’Gdoud’ series in collaboration with the Kuwaiti Association for Learning Differences. The lecture was led by Dr. Hoda Shaaban, Educational Consultant specializing in educational and pedagogicalmatters, and covered educational merging as a solution to those who require a special needs education, how to harness the positives of its outputs, and how to face its challenges.

Dr. Hoda Shaaban explained that the first step of any decision begins with a diagnosis brought by a specialist, followed by registering students at local merging programs suitable for their needs, and that provides a comprehensive educational style to build students’ skills, enhances their capabilities, and turns fosters their strengths and creativity.

Educational Director, Amani Al-Amad, said: “Inclusion is an "inclusive" method not only for the integration of students and their teachers, but a comprehensive educational, administrative and societal integration approach to ensure a smooth transition from the beginning of their educational journey until they graduate.”

This was the third lecture in the “Gad’ha W’Gdoud” series, the first was with Dr. Suad Al-Thuwaikh, CEO of That Center for Social and Education Consultations, and focused on solving the different obstacles that come with ADHD. And the second,led by renowned Psychologist and Educational Counselor, Dr. Mustafa Abo Saad, who discussed how to strengthen relationships between parents and their special needs children.

Since its establishment in 2002, GUST has supported all its students with special needs by providing customized and free educational services and tools through the One Stop Student Services Center. All of which contribute to smooth educational experience for them, and ensuring that they receive the same well-rounded, quality education as their peers.


GUST & AFAQ Launch Talk Show Series Focusing on Special Needs Students

Under the patronage of Dr. Shafiqa Al-Awadhi, Director General of the Public Authority of the Disabled, GUST organized in collaboration with AFAQ Educational Co. a lecture in the newly launched series “Gad’ha W’Gdoud” (More than Capable) on its Mishref campus this week. The lecture, led by renowned Psychologist and Educational Counselor, Dr. Mustafa Abo Saad, who discussed how to strengthen relationships between parents and their special needs children. The series, targeted especially for parents and educators, is due to host more lectures under the same umbrella in the next year.

The series aims to spread the ideal of community service, to align with Kuwait’s Vision for 2035, strengthen the bonds between different groups of society, establish common value, ​​and develop skills that help to encourage & support people with special needs.

The lecture touched on a variety of topics including how to understand the psychological and educational needs of our children with differences, how we interpret these needs as only a reflection of the caregivers’ characteristics and competencies, the different obstacles both the children and caregivers face, and how we can use them to develop capabilities, how to motivate them to learn & enrich their skills, as well as how to prepare those responsible to deal with them and accept them as productive and effective members of society.

AFAQ Educational Director, Amani Al-Amad, said “The development of any society begins with our understanding of the individuals’ needs within it. We have to invest our time and energy and care into everyone that is a part of our society. At the end, we all have roles to play in its growth.”

The lecture was attended by AFAQ’s executive leadership, including Mr. Anas Al-Asousi, Dean of Student Affairs at GUST, Dr. Raghad Al-Kazemi, leaders and educators from the Public Authority of the Disabled, representatives from the Department of Special Education of the Ministry of Education, local educators, parents, and students.

This was the second lecture in the “Gad’ha W’Gdoud” series, the first was held last month, led by Dr. Suad Al-Thuwaikh, CEO of That Center for Social and Education Consultations, and focused on solving the different obstacles that come with ADHD. The lecture was geared towards parents and educators with children dealing from learning mental or learning disabilities.

Since its establishment in 2002, GUST has supported all its students with special needs by providing customized and free educational services and tools through the One Stop Student Services Center. All of which contribute to smooth educational experience for them, and ensuring that they receive the same well-rounded, quality education as their peers.


The One Stop Students Services Center, GUST

The One Stop Students Services Center is home to variety of programs and services designed to help students meet with their educational and life goals. This center at the Gulf University for Science and Technology includes Admissions, Academic Advising, Learning Support Services, Personal Counseling, Disability Services and Retention Services.

The disability services team

The disability services team assists with the Disability program as per identified by the director. The disability team will also be part of other OSC responsibilities as per allocated by the OSC Head.

The Role of the Area

A disability program has been developed to provide accommodations to students with documented disabilities.

Policies & Procedures: Area of Disabilities Services

Disability Services

Disability Accommodation Guidelines

GUST empowers students with disabilities to realize their academic and personal potential by facilitating equal access to university programs. Services include coordinating reasonable accommodations and other support services for eligible students.

Reasonable accommodations are adjustments for students with disabilities which will provide equal access to GUST programs. Examples include someone taking notes for the student during lectures, extended time during testing, and use of tape recorder during classes. Accommodation plans and services are customized to match the disability-related needs of each student and are determined according to documentation and the student’s program requirements.

Registration for these accommodations includes submitting appropriate disability documentation. Students need to complete the Disability Accommodation Request Form for use in the One Stop Students Services Center, which is attached below for reference.

Disability Documentation Should Be:

1- Recent enough in order to assess the current impact on learning. Please note that students requesting reasonable accommodations must submit documentation dated within 5 years.

2- Issued by a medical or other qualified, licensed professional.

3- Printed on official letterhead, dated, and signed by the licensed professional.

Please note that GUST reserves the right to require that a certified copy of the report be transmitted directly from the licensed professional to the university.

4- Comprehensive which includes a psycho educational evaluation, diagnostic interview, and clinical summary.

Document Should Also Include:

1- The student’s history of receiving reasonable accommodations and academic adjustments, if such history exists.

2- Specific recommendations for accommodations as well as an explanation as to why each is recommended as necessary

3- Use of the Woodcock-Johnson Psycho educational Battery III-Tests of Cognitive Ability (Standard Battery-subtests 1-10) or subtests from the Weschler Adult Intelligence Scale III (WAIS-III) are preferred.

Students are responsible for requesting reasonable accommodations through the One Stop Students Services Center before the semester begins since GUST will not be liable for meeting accommodation requests after the term has begun. After review of a student’s documentation and application, the Disability Services team at the One Stop Students Services Center will meet with the student to go over what services the student is eligible for. Once accommodations are verified, the team will send the student an email so they know what services they will be receiving while at GUST and then will coordinate with faculty and other GUST staff in order to provide stated services.

Special Needs Student Acceptance:

After receiving and going through the above mentioned documents, the students will be screened by The Disability Services team or the Dean of student affairs. A decision of acceptance or rejection will be made based on the screening sessions findings.

Forms of Disabilities

Learning Disabilities

1. Proctoring exams

OSC proctoring working hours are from 8:30am – 2:30pm. If proctoring services are after stated working hours, please seek assistance from other colleagues.

When proctoring services are required, allow sufficient time 2 working days before required proctoring date so that OSC can best meet students’ requests.

2. Proctoring exams outside the classroom

This is usually arranged by faculty and done in the student Success center. The exam/quiz is proctored at the OSC with one of the Disability service team memberpresence.

3. Extended time during Exams and/or Quizzes

This is usually arranged by faculty and done at the Student Success Center. An alternative is to have the student take the exam/quiz in the faculty member’s office.

4. Orally Administered Exams

The student has the option of hearing the questions spoken and to orally provide his responses or to record their answers via a tape recorder. If the student would like to use a tape recorder should confirm the accommodation and provide a tape recorder for test use.

5. Note Taking Services

If this is requested by the student, the Director of the OSC will request from the faculty to recommend a good note taker in class to the disabled student, who will ask that recommended student to share notes for that course. It may be a good idea to have an alternate in mind in case of student illness or other absence.

6. Use of a Tape Recorder during Class

The student should confirm the accommodation and provide a tape recorder for class use.

Physical Disabilities

1. Parking

Handicapped parking access is available to qualified students by the student life office.

2. Special Materials for Classroom

Tables for students in wheel chairs are available upon request with the coordination of Campus Services and the request of students.